Terms & Conditions
1. Booking with us
Bookings will be confirmed once full payment is received. You should then receive a conformation email from us.
When booking, you agree that everyone in your group:
- Can swim unaided
- Are aged eight or above
- Will complete a medical and consent form fully and accurately
- Will bring relevant medication with them on the activity
- Anyone under the age of 18 has a parent or legally appointed guardian with them on the activity
- Will arrive on the day, with appropriate clothing and footwear for the activity
2. Media
We may take videos and photos during your activity. By booking with us, you agree to inform us if you’re not happy for any photos or videos to be used for marketing purposes. This could include footage on our website, social media or youtube. You can also request for any footage of you to be sent to you after the activity.
3. Cancellation by you
It is the responsibility of the booker/participant(s) to arrive at the decided venue on time, so the session can proceed as planned. If you are more than 15 minutes late, the session may run without you or the activity may be shortened. You are not entitled to a refund if you miss the activity.
- Cancellation more than 14 days before the activity, you are entitled to a 100% refund
- Cancellation between 14 and eight days of the activity, you are entitled to a 50% refund
- Cancellation less than, and including seven days before the activity, you are entitled to no refund
4. Cancellation by us
Our sessions are affected greatly by the weather, so booking in advance can lead to the sessions being cancelled for safety reasons. We will give you as much notice as we can, but it is your responsibility to respond to the cancellation promptly in order for us to make the changes.
If the session is cancelled from our end we can:
- Reschedule the activity for another day
- Offer a different activity
- Give you a full refund
4. Clients safety
It is the responsibility of the participants with a medical condition to check with their GP if the activity they are participating in is within their mental/physical parameters. If we determine you are not well, fit or able to complete the activity safely, we have the right to exclude you from or cancel the session. This judgement could be made before or during the activity.
Other guidelines:
- Participants should promptly follow all reasonable instructions given by your instructor
- Participants must not be abusive to others
- Participants must not be under the influence of alcohol or drugs during activities
We reserve the right to exclude participants from a session if we believe they are endangering themselves or others.
5. Liability
We have a £10 million public liability insurance. Moreover, all staff have relevant qualifications and experience in the activities provided. We will not accept liability of personal injury sustained to participants as a result of unsafe behaviour or participants not following our staffs instructions.